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  • Customers like
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    • Misleading website3
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Resolved

So many problems from beginning to end, I don't even know where to start. First, they couldn't properly read the picture of the prescription I uploaded, so they told me it was invalid. I explained to them how it was valid, and if they didn't believe me, they could contact my eye doctor for verification. There was no further communication from them after that, until I got an e-mail saying my... Read more

Was this review helpful? 1 0

Opti sent me an e-mail to re-order my contacts. When I clicked on the link to re-order I noticed the price on the checkout page was much more than it was last time. I logged out of the site and re-entered my prescription details to search for my contacts. When displayed, they were $10 per box cheaper. I re-tried the link from my email and once again the price was higher. Customer service... Read more

Was this review helpful? 1 0

I needed a supply of contacts, so I searched and searched for contacts and I found the lowest price online at OptiContacts, then went to place an order, provided all of my personal billing and shipping info, then I find out there is a $55 processing fee! Now they're nowhere close to the lowest price. Scammers!!! Show us the whole picture and the processing fee on the FIRST page you maggots!... Read more

Was this review helpful? 4 1

I ordered from Opticontacts because of a seemingly good promotion and this company is the epitome of bad online business. There are hidden processing charges, and the "free shipping" over a certain amount doesn't apply to any of the promotional items, which is how they lured in the potential customer in the first place. I upgraded my shipping to Priority because it was urgent, and got stuck with... Read more

Was this review helpful? 1 0

I ordered from them for the first time because they were so much cheaper. You get what you pay for. I'm still on my first box and already 3 of the lenses have been defective. They come out of the container curled in on themselves, take forever to uncurl and are then terribly uncomfortable to wear. I'll finish up my 6 month supply (I wonder how many I'll have to throw out) and never order from... Read more

Was this review helpful? 0 0

I have ordered contacts from this company for over six months. I have even overlooked the high processing fee they charge. However; this company has gone too far. I ordered contacts from this company and they sent the contacts to the wrong address. I have contacted the company several times in an attempt to resolve this issue. The company actually told me as soon as the contacts are returned they... Read more

Was this review helpful? 1 0

  • Feb 04
  • Eye and Ear Care
  • 262
  • REVIEW RATING 4/5

if one goes to http://www.resellerratings.com/store/OptiContacts the reviews are recent (unusual), tehre are tons of recent reviews and the reviewers have not posted more than 1 review (many people who will review anything will review more often than once). Resellerratings says the reviews are real. See more on how one cannot reach them at... Read more

Was this review helpful? 1 1

Placed an order for prescription contacts and email my proof of prescription from my Dr.... They gave me a hard time because it was expired which I had not noticed and the 2nd proof didn't have the type of contact my Dr recommended and the 3rd BS excuse was they could see if the Dr allowed substitution brand which was clearly checked off if they took the time to actually read it!!! One week... Read more

Was this review helpful? 3 3

I tried to order off the Internet. Said my TOTAL order was $151.60, including free shipping. I then entered my personal information, including email and address. The next screen came up showing an ADDITIONAL $30 ordering fee that was not included in the TOTAL price. Total means total, not something with additional fees. I then tried to delete my personal information and could not. I called their... Read more

Was this review helpful? 8 1

So far 3 weeks to get contacts and still nothing. Ordered from them once before and it took a long time but I just figured they were backordered and it was an accident. I gave them enough this time same thing and their site said in stock. Worst ever never order from them. If is happened only once that's one thing. There is also hidd n charges. There is a reason why they are rated horrible on... Read more

Was this review helpful? 2 0

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