• Customer service1 votes
  • Misleading Website1 votes
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  • Feb 04
  • Eye and Ear Care
  • 81

if one goes to http://www.resellerratings.com/store/OptiContacts the reviews are recent (unusual), tehre are tons of recent reviews and the reviewers have not posted more than 1 review (many people who will review anything will review more often than once). Resellerratings says the reviews are real. See more on how one cannot reach them at... Read more

Was this review helpful? 0 1

Placed an order for prescription contacts and email my proof of prescription from my Dr.... They gave me a hard time because it was expired which I had not noticed and the 2nd proof didn't have the type of contact my Dr recommended and the 3rd BS excuse was they could see if the Dr allowed substitution brand which was clearly checked off if they took the time to actually read it!!! One week... Read more

Was this review helpful? 3 2

I tried to order off the Internet. Said my TOTAL order was $151.60, including free shipping. I then entered my personal information, including email and address. The next screen came up showing an ADDITIONAL $30 ordering fee that was not included in the TOTAL price. Total means total, not something with additional fees. I then tried to delete my personal information and could not. I called their... Read more

Was this review helpful? 6 1

So far 3 weeks to get contacts and still nothing. Ordered from them once before and it took a long time but I just figured they were backordered and it was an accident. I gave them enough this time same thing and their site said in stock. Worst ever never order from them. If is happened only once that's one thing. There is also hidd n charges. There is a reason why they are rated horrible on... Read more

Was this review helpful? 1 0

The worst customer service and website says free shipping then when you get through the order it doesn't come up. Contacted customer service and said its because I already got a discounted price. This company is a joke! Very misleading and customer service is beyond belief. They list free shipping so you go through the ordering process they pretty much, no sorry you don't quality. This company... Read more

Was this review helpful? 3 0

It all went well, been using them every 6 months since 2007 and recommend to all my family. I was looking for a place to write a friendly comment. Has anyone ever noticed that this site has 5 complaints, but google has 22,000 positive stories and only 8 1 stars: http://www.google.com/shopping/seller?q=opticontacts.com There's a reason they are so popular and only smart people seem to know why.... Read more

Was this review helpful? 3 1

My mom recommended them to me after ordering my sister's contacts there because they were cheaper than at the eye doctors. My sister had no issues with them. I've been fighting with them for the past month. I ordered contacts with them at the end of June. I ordered a regular box of contacts and a box for astigmatism. They claimed they double checked my prescription with my doctor, however when... Read more

Was this review helpful? 5 0

I ordered colored contact lenses from them, and the products were never shipped. Each time they would have some excuse about it. After 10 days I filed a claim through paypal, after that they stopped communicating all together. Afer another 5 days I still get no shipping confirmation. I left a negative review on Trustpilots.com. Opticontact responsed to that review and were all nice and polite and... Read more

Was this review helpful? 2 0

I had a horrible customer experience with OptiContacts involving at best a poorly-trained, completely unapologetic and unresponsive customer service team, and at worst sneaky bait-and-switch techniques. When shopping for a year's supply of contacts, I noticed that the standard rebate from CIBA Vision was not mentioned on the OptiContacts website and called to confirm that it was available for my... Read more

Was this review helpful? 0 0

I recently placed an order with opticontacts to avoid the exorbitant fee at my regular eye doctor as i'd already met my one time allotment for the year (insurance). i requested 2 boxes of contacts, i got them within a week of placing my order. only problem is one the boxes had an expiration date of 12/2015 and the other box was EXPIRED. imagine that! i immediately called customer service... Read more

Was this review helpful? 3 50

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