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  • Customers like
    • Customer service 1
    • Ease if use of company 1
    • Ease of use of website 1
  • Customers don't like
    • Misleading website 3
    • All of my wasted time 1
    • Customer service 1
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I have been buying my contacts from this company for 3 years. I get dailies and place a new order every month. My prescription has changed, but they contact the doctors office and it gets taken care of. The box is delivered in my mail box by usps and I have actually sent back an unopened box for credit when my prescription changed and there was no problem and they refunded my account. I have no... Read more

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NEVER AGAIN. I wish I saw this site before I ordered from them! Add comment

I ordered contact lenses over 30 days ago. I sent the prescription via Fax so I would have a confirmation. I just spoke to a customer service representative that said that my order is "in process". When I asked why it was taking so long, the reply was they didn't have enough information to process the order. They had my email address and never contacted me. I ordered a year's supply and this... Read more

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They lie about free shipping and charge ridiculous processing fees at the last moment. Add comment

My contact lenses from Opticontacts first took FOREVER to ship, then the package showed as delivered but I never received it. Since Opticontact's delivery method (USPS) does not require a signature, the package might have been left outside the house in open sight by USPS and stolen. I never got the contact lenses, and after several inquiries and phone-calls and going through all the steps... Read more

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So many problems from beginning to end, I don't even know where to start. First, they couldn't properly read the picture of the prescription I uploaded, so they told me it was invalid. I explained to them how it was valid, and if they didn't believe me, they could contact my eye doctor for verification. There was no further communication from them after that, until I got an e-mail saying my... Read more

Was this review helpful? 1 0

Opti sent me an e-mail to re-order my contacts. When I clicked on the link to re-order I noticed the price on the checkout page was much more than it was last time. I logged out of the site and re-entered my prescription details to search for my contacts. When displayed, they were $10 per box cheaper. I re-tried the link from my email and once again the price was higher. Customer service... Read more

Was this review helpful? 1 0

I needed a supply of contacts, so I searched and searched for contacts and I found the lowest price online at OptiContacts, then went to place an order, provided all of my personal billing and shipping info, then I find out there is a $55 processing fee! Now they're nowhere close to the lowest price. Scammers!!! Show us the whole picture and the processing fee on the FIRST page you maggots!... Read more

Was this review helpful? 4 1

I ordered from Opticontacts because of a seemingly good promotion and this company is the epitome of bad online business. There are hidden processing charges, and the "free shipping" over a certain amount doesn't apply to any of the promotional items, which is how they lured in the potential customer in the first place. I upgraded my shipping to Priority because it was urgent, and got stuck with... Read more

Was this review helpful? 1 0

I ordered from them for the first time because they were so much cheaper. You get what you pay for. I'm still on my first box and already 3 of the lenses have been defective. They come out of the container curled in on themselves, take forever to uncurl and are then terribly uncomfortable to wear. I'll finish up my 6 month supply (I wonder how many I'll have to throw out) and never order from... Read more

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