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3.7

Long time buyer and loyal customer for opticontact for over 7 years. I always find a cheaper deal online and they are happy to price match. They ship fast and they are usually very helpful. This time, however, it was a very different story and it may be my last order as I feel they tricked me. Let me explain.

They send me a reorder link when I am close to running out. I clicked on the link and ordered my contacts like I always do. When I found out they were over $25 a box, I knew I could only order two boxes since this was unusual costly. After ordering, I google my brand, "O2 Optix" and I found a cheaper set offered by lens.com for $11.99 (I have never seen them this low) and guess what? I find a lower price from OptiContacts @ $13.42. So, I contacted them and they said they would price match and waive shipping on second order.

I have never seen $11.99 a box so I thought I would stock up for a year and order 6 additional boxes from OptiContacts (assuming they would price match). Long story short: 17 emails, 11 days have passed and they are refusing to price match lens.com since they claim they will lose money. So, basically they are saying a long-time customer of 7 years who consistently orders disposable contacts (2 weeks type) should lose money.

When I mentioned the 7 day price match guarantee they said, "As per our price match policy, we are unable to consider any promotional prices offered by another website." They have always price matched for 7 years no matter how low I have found after I order. They did not used to be so rude either; the customer service rep, Sareesh, is terrible. If that individual signs the emails, I would politely ask to have another customer service rep because he has taken an issue that should be resolved in 3, maybe 4 emails into this situation.

Anyway, the total for for 8 boxes breaks down as follows: the subtotal is $95.92+ $7.95 shipping+ $11.39 processing fee for a total of $115.26

I have currently paid for 8 boxes(In two separate orders as they agreed to waive the shipping and price match) : $105.77+$64.35=$170.12-22.46-9.95-7.11-7.39 = $123.21.

They even said they would change the wording on their price match guarantee since (taken from Opticontacts.com):

"Please Note that total to be price matched should be before any rebates or coupons, and must include all shipping and handling charges."

Please show me where it says pre promotion price. It just says before rebates and coupons. Thanks for your time.

Reason of review: False Statements Online .

Monetary Loss: $8.

Preferred solution: Let the company propose a solution.

Opticontacts Pros: Convenience, Fast shipping.

Opticontacts Cons: Misleading website, All of my wasted time, Customer service, Untruthful, Pisspoor customer service rep attitude.

Location: Eureka, California

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