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1.7 Based on 17 reviews
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  • Customers like
    • Ease of use of website 2
    • Fast shipping 1
    • Prices were better than average 1
  • Customers don't like
    • Misleading website 5
    • All of my wasted time 3
    • Customer service 3
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When I ordered my contacts, I chose the option that said "prescription already on file" because I believed that my prescription was already on their file. I had PURPOSELY SAID to them when I ordered my contacts that I was wearing VERY old contacts and that I needed them AS SOON AS POSSIBLE! Keep that in mind. On the 3rd day after I placed my order, I decided to email them because I hadn't seen that they've shipped my order yet. Come to find out,... Read more

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My first order with them went very smoothly so I ordered my husband's contacts through them a month later. I ordered 4 boxes at $31.24/box. The original invoice sent showed this: SUBTOTAL*: $153.08 SHIPPING (USPS Parcel (3 - 6 days)): $9.95 ORDER TOTAL: $163.03 The 2nd invoice was more detailed: SUBTOTAL: $124.96 SALES TAX: $0.00 SHIPPING (USPS): $9.95 PROCESSING: $28.12 ORDER TOTAL: $163.03 It shows a processing fee that was not... Read more

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I ordered contacts on Oct. 5th with nothing uncommon about the order. I rec'd. an email the next day they were back ordered and THEY would not receive them for 7-10 days. I contacted them after 8 days for an update and was told THEY would not receive them until the 19th (14 days after the order). When I asked if they would be sending them to me as an overnight when they rec'd them they said no. I asked to receive that service since they had... Read more

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OPTICONTACTS IS THE RUDEST MOST HORRIBLE SITE!!! DO NOT ORDER FROM THIS SITE!!!!! I PAID FOR MY CONTACTS TO BE HERE IN TIME TO START MY NEW JOB AND THEY DIDN'T COME IN 3 TO 6 DAYS AS PROMISED!!!!!! TEN DAYS LATER I CALL TO HEAR THEY SUPPOSIDLY SENT ME AN EMAIL AFTER! I ALREADY PAID FOR MY CONTACTS TO TEL ME THEY WEREN'T IN HOUSE AND IT WOULD BE TWO WEEKS UNTIL I GOT THEM!!!!! TO ADD SALT ON THE WOUND I WAS TOLD I WOULD NEED TO PAY $10 MORE TO... Read more

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This place suck miss leading unprofessional took 3 weeks to get contact lens from them customer service is really rude will never do business with again

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I order contacts from them July 1st that on the website stated that they had been in stock. On the 5th I received an email stating that they were in fact not in stock and would take 7-10 bussiness days to arrive. I understand these kind of things happen, so I accepted the slight inconvenience. I then receive an email on the 18th saying that they contacts had been shipped and would get to me in 3-5 bussiness day. I was very frustrated about the... Read more

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5/12/2016- Order for contacts placed. Email confirmation states 1-3 business days for processing and packaging. 5/16/2016- Email stating my contacts were not in stock and it would take 7-10 business days 5/20/2016- I contacted their customer service department and was informed that due to pricing conflicts between Opticontacts and the manufacture this is why they don't have my contacts in stock. The representative informed me that the... Read more

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I ordered my contacts over 24 hours ago now. The site says if you order before 2pm your order will go out the same day* well apparently that asterisk meant just kidding no they wont. I also received no email confirmation, the site is apparently messed up because it says my username and password don't work, though I just used them to order my contacts so I know they are correct. I called customer service and although the customer service agent... Read more

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I ordered contacts 6 days ago and they said it would be 3-4 days for shipping. 6 days later, customer service sends me an email telling me they don't have those contacts anymore. Seriously? 6 days for an email? Now I'm out of contacts and can't see. Thanks, Opticontacts.

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I ordered my daughter and sons contacts almost 2 weeks ago. Today I got an email stating that my sons contacts are on back order. I called to ask about my daughters and they said they had to hold hers until they get his in a week. So in total it will take 3 weeks to get here when I was told 3-6 days. I will never use this site again.

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