I recently placed an order with opticontacts to avoid the exorbitant fee at my regular eye doctor as i'd already met my one time allotment for the year (insurance). i requested 2 boxes of contacts, i got them within a week of placing my order.
only problem is one the boxes had an expiration date of 12/2015 and the other box was EXPIRED. imagine that! i immediately called customer service (several of the numbers listed on the website don't work) to make them aware of the situation. as remedy, they offered to forward me a prepaid shipping label via email.
said all i had to do was return the package and when they received it they'd send me out a new box of contacts. it's been 24 hours now and i'm still waiting on that label. i thought the whole point of emailing something was for an immediate result or action. called again this morning and it was so strange, the same customer rep i spoke w/ answered the phone.
makes me think they're short staffed.
seems really fishy to me.....i don't trust em and i have little faith i'll get my new box any time soon. will not be doing business with them again.
Review about: Opticontacts Shipping Service.